Solar & Roofing

Caller Performance

Real-time metrics, SLA tracking, and team leaderboard

Team Overview

#1
YS

Youssef Shawky

Active
5
67Calls Today
8Leads
11.9%Conversion
2m 15sAvg Duration
Quality Score94/100
SLA Compliant
Active 2 mins ago
#2
IR

Ibrahim Rashad

Active
3
52Calls Today
5Leads
9.6%Conversion
3m 45sAvg Duration
Quality Score91/100
SLA Compliant
Active Just now
#3
MW

Micheal Wassim

Break
2
45Calls Today
4Leads
8.9%Conversion
2m 30sAvg Duration
Quality Score88/100
5 calls below target
Active 15 mins ago

SLA Compliance

On Track
Daily Calls164 / 150
✓ Target Met
Daily Leads17 / 12
✓ Target Exceeded!
Response Time42 mins
Under 60 mins target
1 lead(s) pending beyond SLA threshold

Leaderboards

Today

Youssef Shawky🔥
8 leads
#2
Micheal Wassim
5 leads
#3
Ibrahim Rashad
4 leads

This Week

Youssef Shawky👑
34 leads
#2
Micheal Wassim🌟
28 leads
#3
Ibrahim Rashad
22 leads

This Month

Youssef Shawky🏆
142 leads
#2
Micheal Wassim
118 leads
#3
Ibrahim Rashad
95 leads